Refund policy

At VELVIO, customer satisfaction is important to us. Since we work with trusted fulfillment partners, our Return and Refund Policy explains the conditions for returns, refunds, and exchanges.

1. Return Eligibility

Customers can request a return within 3 days of product delivery.

To be eligible for a return:

a) The return request is made within 3 days of delivery
b) The product must be unused, unworn, and in original packaging
c) The product must include original tags, accessories, and proof of purchase
d) Proof of purchase ( Order number or invoice ) is required.

2. Non-Returnable Items

The following items may not be eligible for return:

a) Personalized or custom-made products
Perishable goods
b) Innerwear and hygiene-related products

3. Damaged/Defective or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 3 days of delivery at velvio.india@gmail.com with:

* To process your request, you must provide:

* An unboxing video recorded from the moment the sealed package is opened.

* Clear "6" photos of the damaged or incorrect item.

* Order number

Claims submitted without a complete unboxing video may not be eligible for a refund or replacement.

Once the claim is verified, VELVIO will arrange the reverse pickup and provide a replacement or refund at no additional cost.

We will review the request and provide a replacement, exchange, or refund where applicable.

4. Returns & Exchanges

For Size/fit issue / Not Interested / Change of Mind.

* Return or exchange requests must be made within 3 days of delivery.
* The item must be unused, unwashed, with all original tags and packaging intact.
* The customer is responsible for arranging the return shipment and paying the return shipping charges in case of size fts issue, Not interested, Change of Mind.

Requests without an unboxing video may not be eligible for a refund or replacement.

4. Return Process

To initiate a return 

Contact us at velvio.india@gmail.com with:
a) Order number
b) Photos and Videos of the product
c) Description of the issue

5. Refund Process

Once the returned item is inspected and approved:

* Refunds will be processed to the original payment method
* Refund processing may take 5-10 business days
* COD refunds may be transferred to bank account or wallet
* Processing time may vary depending on your bank or payment provider

6. Exchange Policy

Exchanges are available only for eligible products and subject to stock availability.

7. Return Shipping

Return pickup is generally arranged by the delivery partner. In cases where pickup is unavailable, customers may be asked to self-ship the item.

Customers are responsible for arranging the return shipment and paying the return shipping charges for the return due to fit issue, Not interested, Change of Mind.

8. Cancellation Policy

Orders may only be canceled within 24 hours of placing the order or before the order has processed for shipment, whichever comes first. Once an orders has been processed, the order will fall under the return policy process.

9. Contact Information

For returns, refunds, or exchanges, contact us at:

Email: velvio.india@gmail.com
Store Name: VELVIO